24/7 Excellence Support

How Can We Assist You?

Our dedicated team of logistics specialists is here to ensure your shipping experience exceeds expectations. From urgent queries to detailed consultations, we deliver support with the same precision as our logistics.

View All Options
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Track Your Shipment

Get real-time updates on your package location and delivery status with our advanced tracking system.

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Get Shipping Quote

Receive instant pricing for your shipping needs with our intelligent quote calculator.

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Live Chat Support

Connect instantly with our expert team for immediate assistance and personalized solutions.

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Service Information

Learn about our premium logistics services and find the perfect solution for your needs.

Premium Live Support

Experience instant, personalized assistance from our logistics experts. Available 24/7 to ensure your shipping operations never miss a beat.

Welcome to Point2Point NZ! How can I assist you with your logistics needs today?
I need help tracking my shipment PNZ2024001234
Perfect! Let me pull up the real-time status for shipment PNZ2024001234. I can see it's currently en route to Wellington and on schedule for delivery tomorrow at 2:00 PM.

Frequently Asked

Common Questions

Find quick answers to the most common questions about our premium logistics services.

How can I track my shipment?
Simply enter your tracking number on our tracking page or use our mobile app. You'll get real-time updates including GPS location, delivery estimates, and any status changes.
What are your delivery timeframes?
We offer same-day, next-day, and standard delivery options. Premium Express delivers within 4 hours in major cities, while our Standard service typically takes 1-3 business days across New Zealand.
Do you provide insurance coverage?
Yes, all shipments include comprehensive insurance coverage. Premium packages include up to $10,000 coverage, with additional coverage available for high-value items.
Can I schedule a specific delivery time?
Absolutely! Our Premium and Express services offer delivery time windows. You can schedule deliveries for specific time slots and receive notifications 30 minutes before arrival.
What if my package is damaged?
We take full responsibility for any damage during transit. Simply contact our support team within 24 hours with photos, and we'll process your claim immediately with full compensation.
Do you handle international shipping?
Yes, we offer international shipping to over 200 countries with full customs handling, documentation, and tracking throughout the entire journey.
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24/7 Phone Support

Speak directly with our expert team
Available around the clock

0800 POINT2P
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Email Support

Detailed responses within 1 hour
Perfect for complex inquiries

Send Email
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Emergency Support

Urgent issues and time-sensitive matters
Immediate response guaranteed

Emergency Line
Live Support Available